[This is basically an AITA post about me and wordpress.com — I would love some feedback from folks with more experience.]
So I’ve had a [site on wordpress.com](https://superverbose.wordpress.com/) for years, and it’s great. I finally decided I wanted to get rid of ads and have a domain, so I bought a two-year personal plan. When I bought it, the site seemed to offer me a free upgrade to the premium plan for a year, which I really didn’t need or care about, but hey, free, so why not?
Fast forward a year. I keep getting notices that my premium plan is expiring, but that’s fine — I’m happy to let it expire since I still have another year of the personal plan remaining. But then I notice — I’ve been switched to the free plan! A glitch, I guess. So I write the “Happiness Engineers” and say, “…now that the Premium has expired, it seems like WordPress has forgotten about my second year of the Personal plan. Can you please reinstate me to the proper status?”
The reply I get back tells me no no no, I didn’t get a free upgrade to premium. I **traded** my two-year plan for a one-year plan. That was my “free upgrade”. WTF?!? I would never have traded two years for one if it had been in any way clear that I was canceling one plan and choosing another. In fact, my billing history shows full payment for two years of Personal, and another $0.00 for one year of Premium, which is why I thought I had a free one-year upgrade as a promotion, hoping to entice me to continue at a higher level.
Nope, after multiple back-and forth exchanges with multiple “Happiness Engineers” (who are not engineering my happiness very well), wordpress.com insists that they never offered any such promotion, and that they “understand that you might’ve missed that information while checking out on the upgrade.” ARGH!
So now they’re insisting I have to pay for a second year, when in my mind I’ve **already** paid for it. As the old Alison Moyet song goes, “I feel I’ve been had and I’m boiling mad.”
Has anybody else gotten caught in this trap, or is it just me? I really feel scammed, but I’m starting to doubt myself and am basically seeking validation at this point.
WP dot com used to be a lot less pushy about upgrading. You would just buy the feature you wanted. I think having no ads was thirty a year. Then blogging started to die out. People kept migrating to the dot org version, so the people at dot com started getting pushy about paying for everything. In the end, if you plan on using either video or audio, it’s cheaper to get the domain hosting and use cPanel to install the dot org. Even cheaper if you factor in the domain name. Your own site won’t have ads, after all, unless you put them there.
It sounds like it was a bit of a disingenuous upgrade but I’m sure they’re technically right—you must’ve missed the fine print. Really, they should just give you the personal plan for free, but honestly their prices are already so cheap it really wouldn’t make sense for them to do it. I would just chalk it up as a learning experience and move on.
OT but “Happiness Engineers” drives me demented. I think it came from WooCommerce originally, pre-acquisition. It’s clearly something a marketing twit came up with, and is probably super proud of. It’s just pure bullshit.
I love WordPress, but Matt is destroying it with his lust for more and more money. People are never fucking satisfied, they always want **more**. You’d think people would be happy with their millions.
> when in my mind I’ve **already** paid for it.
Really super simple way to solve this – how much did you pay originally?